Customer Testimonials
Agent was polite and efficient explained what I didn't understand and it didn't take all day.
They came and picked up my car for the service! So helpful for older people!
Gus and the team made purchasing our new car a simple and painless process. From finding the perfect fit to financing and even explaining how all of yhe bells and whistles work, we were taken very good care of. Plus, we were in and out in no time. I would highly recommend stopping in to work with them.
David Christianer was my salesman. He was very helpful, professional, and knowledgeable. I would do business with him again.
The best experience I've ever had buying a vehicle. Very one was amazing at what they do. Gus Loftis and his Co-workers go above and beyond to make you understand the step by step process of buying a vehicle. Thanks again guys...
Very friendly and prompt
This is like the fourth or fifth car I’ve purchased from the Lou Fusz Network since I turned 21 in 1998. David Christianer was very helpful in getting me into a vehicle that fit both my budget and my needs. I continue to go to this specific Lou Fusz location because of their service. The most recent vehicle I purchased from Lou Fusz was a pre-owned Buick Encore. I purchased it on a Thursday, and the check engine light came on less than 24 hours later. Lou Fusz Buick got me scheduled in for service, and it was determined to be a ...
Great Experience purchasing a new Sierra 1500 at Lou Fusz Buick GMC. Everyone was friendly, courteous and made you feel at home. Gus Loftis was easy to work with and very helpful and made the transaction smooth and seamless. Ryan Powers made the financing process quick and painless. Keep up the Great work. Thanks again for the help purchasing a Beautiful new 1500.
Great
My service advisor had my vehicle serviced quickly. He got my vehicle in on time had was serviced in a short period of time. He was excellent
This was truly the easiest deal we have ever done. Caleb Rowden had the car ready and warming up for us when we got there. It took longer for us to drive there and home. The test drive, deal and signing of paperwork was done in an hour. Clearly the best no hassle deal we have ever done. Our salesman was amazing. Thank you Caleb!!!
Always great service by taking their time with making sure your vehicle is serviced well. And willing to go above and beyond for their customers.
Good clean friendly staff
Very nice atmosphere very pleasant
This was my 2nd time returning to the dealership due to my 1st vehicle being total. Gus went above and beyond to make sure I received a vehicle similar to what I had, its actually better and an upgrade. I want to thank him so much.
It was great, everyone was so helpful
I was provided with excellent service. I mostly appreciate that when I explained what I wanted done to my car. The sale was very in tune to what I was explaining. And got the job done. GoTeam!
All was well
Very fast and efficient. Customer service is second to none. Service advisor very knowledgeable. Always provide exceptional service every time I take my car in for repairs.
I keep coming back to your dealership for my company and personal vehicles because your service has always been outstanding. Your service people like Amy Tsydal and Jason Walters are always very helpful and friendly Thank you , Stan Kuhlo Fiero Masonry
Deaun Flowers was simply amazing! I feel truly blessed with the overall service provided! Definitely recommend anyone to Mrs. Flowers! She’s straight forward and gets the job done. It was like God spoke to her for me and knew all my needs!
They always kind they get you in and get you out such a nice place Lou Fusz Buick
I ordered a car from the factory. My salesman, Caleb Rowden, was kind enough to keep me updated on the progress. It was a good experience from beginning to end. Love my new Buick. Thank you Caleb.
Gus and Eric were fantastic to work with on the purchase of my new truck. They were extremely helpful and were very efficient on how they conducted business.
Just purchased another car from Lou Fusz. Our sales professional Gus Loftis made it very easy and painless. He is the best I have ever worked with - honest and helpful!
I had a great experience with this dealership. Caleb Rowden helped me find a car that fits all my needs and had me going home in it that day. Everyone was very polite. This was one of the smoothest car purchases I've had. Thank you!
As always. I am pleased with the time spent on my car and the work done./
Amazing customer service Great Financial options great vehicles to choose from great helpful Sales team!
Everyone was courteous and prompt. The dealership was clean and welcoming. Service was performed promptly as I waited
Nolan Prebianca was great to work with, I let him know what vehicle I was interested in and what I wanted to pay for it. He consulted with his management and we put the deal together. Nolan was a great communicator and very professional in his approach. He was not at all high pressure. Loved the experience at Lou Fusz Buick and I will be back for additional vehicles!
Gus was my salesperson, and he was very helpful and got me what I needed in this very rough time in trying to buy a car... Can't say enough good things about Christina, the girl that showed me everything I needed to know to be able to use all the technology in my new car!!! She was just AWESOME!!!
Caleb Rowden reached out to me, even with him not being there, Gus was very helpful and courteous.
What an awesome purchasing experience. Everyone that we interacted with was friendly, knowledgeable and helpful. No games!! I wish that all car dealerships would take a lesson from Robbie and remember that customer service still counts. We will be back and will refer our friends to you!
Thank you Gus Loftis at Lou Fusz Buick GMC. I love my new SUV. The whole process went very smoothly and I wasn't at the dealership all day. Gus is very professional, friendly, and very knowledgeable. I appreciated the conversation and ease of purchase. If you are looking for a new car, check out Lou Fusz and go see Gus!
Had great experience purchasing vehicle here. David Christianer did a great job helping us out with the car. Also big thanks to Eric Mitchel in finance department.
Good service. nice lounge. amy tysdal my advisor was very good.
They were very professional and friendly.
I have trusted Lou Fusz for car service for a number of years. My parents also use them for car maintenance service. Recently, I brought my car in for oil change services and Jason, the service technician, was polite and knowledgeable. Highly recommend this dealership for car maintenance service and repairs.
Just bought my 2nd new car from Gus Loftis on 11/20/21 and LOVE IT and it was yet another great experience! I came in to get more air in the tires of my 2019 Buick Encore and somehow ended up driving out with my new 2022 Buick Encore GX for a lower monthly payment than I had on the 2019! Everyone on the Lou Fusz Buick team is amazing! Gus deals with people honestly and seeks to find the best, most do-able deals for your budget while ensuring you drive out happy! David, Eric, Felix and Kristy helped round out the customer service excellence! ...
I had an awesome experience with the service department. My car feels like the day I bought it!
Caleb was extremely helpful! We were in a big hurry and he got us out of there in a snap. I love my new car!
Had a great experience purchasing a new vehicle at Lou Fusz! Gus Loftis was great and so helpful through the whole process in helping me find what I wanted! Ron Powers also made the financing process very smooth and understandable. Would definitely return for any future car needs!
Appreciated quick response to phone calls and service I received. Service manager: Glen Goepel Will remember this in the future
Always a good experience and the service folks are just the best.
First oil change went great with friendly staff. And the complementary car wash was fantastic
Amy Tysdal took great care of me!
Everyone was very kind and helpful. I felt we were kept informed of what the progress was on our vehicle. Went above and beyond to help us with our rental vehicle. Would recommend to our family and friends.
Gus Loftis with Lou Fusz was amazing! He found us the perfect family car and was extremely helpful at answering any questions we had! He was very thorough with everything throughout the whole process, easy to communicate with, and was very patient--not only with us but our 16 month old as well! Gus had us in and out of the dealership quickly!
This is my second time here for service on my car. Both times have been great experiences and the service is always quick and efficient.
Even though I brought my vehicle in to get a headlight fixed and tires aired up, I would have thought that a service department would tell me that they noticed something was wrong and getting ready to go out on the vehicle. Exactly one week later my car won't drive when I step on the gas. How was something that was getting ready to fail not be brought to my attention? So it ended up being that my transmission went out, thankfully my car met requirements where I did not have to pay an outrageous amount out of pocket. ...
I like them
We were helped after coming in to just browse by Jason, Eric, and Gus. All of them were fantastic and helped us pick out a phenomenal car we absolutely love. Could not recommend this place enough if you are going out looking for a new car. Fast and excellent service.
I stopped by to order a key fob fortunately (or unfortunately) while shifting the gear from drive to park there was a loud metal screeching sound. The service department worked me in, diagnosed my vehicle and I had my estimate within 2 hours. Fast service without an appointment.
It was nice they offered to pick my vehicle up for service
Once again it was a pleasure to work with Gus. He’s knowledgeable and forthright, not easy to find. Looking forward to my next purchase through Gus!
Gus was great to deal with! We had an unusual deal and he came through for us.
The service team is great!! I pulled in and Noah came right out he’s was is always so nice and polite. Raymond my service advisor was awesome he went over in detail what I needed for my car. Raymond asked what time did I need it back by I told him around noon it was ready with hour. Thank y’all for help.
Excellent service, very personable and helpful. Not pushy, which is really nice. He did a great job.
The service center was upfront about how long my service would take and kept me informed of any issues. I needed diagnostic work done while I had my car there for an oil change. I was offered shuttle service so I could make it to work on time, but I cancelled the diagnostic portion of my appt and just decided to reschedule that portion of my visit.
Gus Loftis worked some wonders for me at Lou Fusz Buick GMC. Being my first time purchasing a car, he was very honest and transparent. A very diligent working who communicated throughout the whole process, making it a smooth and easy process. If you're in the looks to purchase a new vehicle, Gus is the guy to go to!
I had 5 star service with Jason and the staff of Lou Fusz GMC. I trusted their judgement and they came through quickly and efferently .
always good
Nolan at Lou Fusz Buick GMC did a tremendous job helping my wife and I with our new vehicle. He was never pushy, and did a great job communicating with both myself and my wife. The process went as smooth as possible. Nolan did a great job accommodating my travel schedule as I had to drive across the state to purchase the vehicle. They honored my quote on the trade in, and gave us an overall great experience. I highly recommend requesting Nolan while seeking out vehicles in the Greater STL Area. Top notch customer service!
Your Service Technician Jason is awesome he really went above and beyond to get things done with my vehicle and I really appreciate him, Thanks again
Henry and Caleb were free to work with and had everything ready for me when I arrived at the dealership! Eric was thorough but quick and made the signing process a breeze.
Friendly staff and very helpful for my needs, thank you so much Caleb Rowden, if you need a car, he’s the go to guy!
Joe was very helpful in determining what my Acadia needed and the service was completed in less time than I expected. They have been great to work with!!
Caleb Rowden was very amazing in helping me get into my vehicle . Helped me alot even before I went to the dealership. Extremely nice and helpful . Yatzy n finance was also helpful. I definitely will be purchasing my next vehicle from Lou fuse Buick and Caleb. Keep up the great work.
Ray was very patient in answering my questions. He is one of the reasons people will keep coming back.
I had spent the better part of a month visiting dealerships in Arkansas and Missouri hoping to trade in my Chevy SUV for a Jeep during this crazy vehicle shortage. I was shocked at the lack of professionalism and interpersonal skills at multiple dealerships. A friend of a friend told me that if I gave Lou Fusz a chance I wouldn't be disappointed. Gus Loftis responded to my inquiry on the Jeep I liked within the hour. We scheduled a day to meet that weekend and he made sure to confirm our meeting time with me the day of. ...
Service work was completed in a fair amount of time and car was cleaner than I brought it in.
The experience was excellent because as always the service advisor, Jason Walters, does an excellent job keeping our cars running safely by doing on a regular visit what exactly is needed for the service technician to do. Thanks for caring about your customers. Have a safe day everyday!😊
Courteous and to the point. Thought with exterior wash of vehicle would have least included a vacuum for interior
The service department was wonderful in getting my car fixed and back to me. They even made sure I had a rental when needed. My service advisor Joey Rice explained everything to me and was able to get with the warranty company to make sure my service needed was under warranty. I would recommend Lou Fusz to everyone.
I was referred to Ms. Flowers by a family member., I had no idea on what I even wanted as a new vehicle. I reached out to Ms. Flowers online one night and the very next morning, she contacted me. When I met with Ms. Flowers, she worked very diligently with me to help me find a SUV of my choice and my payments are lower expected. Deaun , is an awesome salesperson. She works very hard to help her customers find a vehicle of choice within their budget. I always tell people, if you are looking to buy another vehicle, ...
Very helpful
Great experience with Gus and the team. Very pleased with the vehicle, Gus made things very smooth.
I have purchased 2 vehicles from this dealership. The 2015 Acadia I bought in 2016 was one of the best cars I have ever owned. I downsized to a new Buick today. My salesman Gus Loftus is wonderful to work with. New something to drive, call Mr. Loftus and tell him Jackie Shelby posted this review.
Absolutely best staff ever
Everything went smoothly and everyone was very nice.
Everything went as planned and was done in a timely manner
My service advisor, Andrew Pannier, was very helpful in listening to descriptions of the problems I was having and recommending the service needed. I look forward to working with him again when my car need service in the future. Thank you. Yvonne Ray
Best Dealership Experience Ever! David Christianer and Eric Michel made a long distance purchase simple and delivered the Silverado as described. 45 years of purchasing vehicles and this one experience standouts above the rest. Excellent Service and Customer Relations!
Service done quickly and professionally. Price match of competitor's coupon really appreciated.
Great service that was knowledgeable and not to pushy definitely recommend Nolan he was the best and just the dealership in general to anyone I know looking for a great vehicle thank you guys!
Great experience with David Christianer. This is our 2nd time purchasing from this dealership and this experience excellent. David knew we were looking at many other cars similar to the Encore GX, but he did not pressure us at all. He went out of his way to be available even on his days off to accommodate our busy schedules. Thank you!!!
Joey was very courteous -- service completed quickly
Pleasant, service was quick!
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