Customer Testimonials

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DealerRater Oct 21, 2021

Once again it was a pleasure to work with Gus. He’s knowledgeable and forthright, not easy to find. Looking forward to my next purchase through Gus!

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DealerRater Oct 21, 2021

Gus was great to deal with! We had an unusual deal and he came through for us.

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Google Oct 20, 2021

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Google Oct 19, 2021

The service team is great!! I pulled in and Noah came right out he’s was is always so nice and polite. Raymond my service advisor was awesome he went over in detail what I needed for my car. Raymond asked what time did I need it back by I told him around noon it was ready with hour. Thank y’all for help.

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DealerRater Oct 19, 2021

Excellent service, very personable and helpful. Not pushy, which is really nice. He did a great job.

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Google Oct 18, 2021

The service center was upfront about how long my service would take and kept me informed of any issues. I needed diagnostic work done while I had my car there for an oil change. I was offered shuttle service so I could make it to work on time, but I cancelled the diagnostic portion of my appt and just decided to reschedule that portion of my visit.

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Google Oct 16, 2021

Gus Loftis worked some wonders for me at Lou Fusz Buick GMC. Being my first time purchasing a car, he was very honest and transparent. A very diligent working who communicated throughout the whole process, making it a smooth and easy process. If you're in the looks to purchase a new vehicle, Gus is the guy to go to!

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Google Oct 13, 2021

I had 5 star service with Jason and the staff of Lou Fusz GMC. I trusted their judgement and they came through quickly and efferently .

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Google Oct 13, 2021

always good

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Google Oct 12, 2021

Nolan at Lou Fusz Buick GMC did a tremendous job helping my wife and I with our new vehicle. He was never pushy, and did a great job communicating with both myself and my wife. The process went as smooth as possible. Nolan did a great job accommodating my travel schedule as I had to drive across the state to purchase the vehicle. They honored my quote on the trade in, and gave us an overall great experience. I highly recommend requesting Nolan while seeking out vehicles in the Greater STL Area. Top notch customer service!

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Google Oct 10, 2021

Your Service Technician Jason is awesome he really went above and beyond to get things done with my vehicle and I really appreciate him, Thanks again

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DealerRater Oct 9, 2021

Henry and Caleb were free to work with and had everything ready for me when I arrived at the dealership! Eric was thorough but quick and made the signing process a breeze.

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Google Oct 8, 2021

Friendly staff and very helpful for my needs, thank you so much Caleb Rowden, if you need a car, he’s the go to guy!

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Google Oct 7, 2021

Joe was very helpful in determining what my Acadia needed and the service was completed in less time than I expected. They have been great to work with!!

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Google Oct 7, 2021

Caleb Rowden was very amazing in helping me get into my vehicle . Helped me alot even before I went to the dealership. Extremely nice and helpful . Yatzy n finance was also helpful. I definitely will be purchasing my next vehicle from Lou fuse Buick and Caleb. Keep up the great work.

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DealerRater Oct 7, 2021

Ray was very patient in answering my questions. He is one of the reasons people will keep coming back.

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Google Oct 7, 2021

I had spent the better part of a month visiting dealerships in Arkansas and Missouri hoping to trade in my Chevy SUV for a Jeep during this crazy vehicle shortage. I was shocked at the lack of professionalism and interpersonal skills at multiple dealerships. A friend of a friend told me that if I gave Lou Fusz a chance I wouldn't be disappointed. Gus Loftis responded to my inquiry on the Jeep I liked within the hour. We scheduled a day to meet that weekend and he made sure to confirm our meeting time with me the day of. ...

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Google Oct 6, 2021

Service work was completed in a fair amount of time and car was cleaner than I brought it in.

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Google Oct 4, 2021

The experience was excellent because as always the service advisor, Jason Walters, does an excellent job keeping our cars running safely by doing on a regular visit what exactly is needed for the service technician to do. Thanks for caring about your customers. Have a safe day everyday!😊

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Google Sep 30, 2021

Courteous and to the point. Thought with exterior wash of vehicle would have least included a vacuum for interior

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DealerRater Sep 28, 2021

The service department was wonderful in getting my car fixed and back to me. They even made sure I had a rental when needed. My service advisor Joey Rice explained everything to me and was able to get with the warranty company to make sure my service needed was under warranty. I would recommend Lou Fusz to everyone.

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DealerRater Sep 28, 2021

I was referred to Ms. Flowers by a family member., I had no idea on what I even wanted as a new vehicle. I reached out to Ms. Flowers online one night and the very next morning, she contacted me. When I met with Ms. Flowers, she worked very diligently with me to help me find a SUV of my choice and my payments are lower expected. Deaun , is an awesome salesperson. She works very hard to help her customers find a vehicle of choice within their budget. I always tell people, if you are looking to buy another vehicle, ...

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Google Sep 27, 2021

Very helpful

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Google Sep 25, 2021

I have purchased 2 vehicles from this dealership. The 2015 Acadia I bought in 2016 was one of the best cars I have ever owned. I downsized to a new Buick today. My salesman Gus Loftus is wonderful to work with. New something to drive, call Mr. Loftus and tell him Jackie Shelby posted this review.

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Google Sep 24, 2021

Absolutely best staff ever

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Google Sep 21, 2021

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Google Sep 21, 2021

Everything went smoothly and everyone was very nice.

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Google Sep 20, 2021

Everything went as planned and was done in a timely manner

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DealerRater Sep 20, 2021

My service advisor, Andrew Pannier, was very helpful in listening to descriptions of the problems I was having and recommending the service needed. I look forward to working with him again when my car need service in the future. Thank you. Yvonne Ray

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DealerRater Sep 18, 2021

Great experience with Gus and the team. Very pleased with the vehicle, Gus made things very smooth.

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Google Sep 15, 2021

Best Dealership Experience Ever! David Christianer and Eric Michel made a long distance purchase simple and delivered the Silverado as described. 45 years of purchasing vehicles and this one experience standouts above the rest. Excellent Service and Customer Relations!

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Google Sep 15, 2021

Service done quickly and professionally. Price match of competitor's coupon really appreciated.

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Google Sep 14, 2021

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Google Sep 12, 2021

Great service that was knowledgeable and not to pushy definitely recommend Nolan he was the best and just the dealership in general to anyone I know looking for a great vehicle thank you guys!

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Google Sep 11, 2021

Great experience with David Christianer. This is our 2nd time purchasing from this dealership and this experience excellent. David knew we were looking at many other cars similar to the Encore GX, but he did not pressure us at all. He went out of his way to be available even on his days off to accommodate our busy schedules. Thank you!!!

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Google Sep 10, 2021

Joey was very courteous -- service completed quickly

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Google Sep 10, 2021

Pleasant, service was quick!

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DealerRater Sep 8, 2021

The services I received was excellent, I could not have asked for better service. From the time I met Michael until completion he kept me informed on the status of my vehicle. I received both text and voice messages from him. He is the best for my money, would recommend him in a heart beat. Thank you Michael

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DealerRater Sep 7, 2021

My experience on Monday Sept.6,2021 was great. David Christianer was awesome and very helpful with the purchase of my car. I had shopped around and came back to Lou Fusz because I love the service received with my past Encore where Joey is my service rep. There was no pressure. I saw for myself the people coming in o purchase Encores. I am enjoying my car. Thanks for being local and caring. Ryan was my finance person. He was very positive and informative. It was great not to have to sit forever signing all those papers.

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DealerRater Sep 3, 2021

David was great to work with! He was highly invested in helping us get the car and the deal the worked for us! The process was actually quite fun and very efficient!

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Google Sep 3, 2021

Everything from my service was good. I have a real issue with having to wait 1.5 weeks to get a scheduled appointment. I can use a local shop for the work I need and get in quickly. Also, I filled out everything on line that I wanted but I still need to fill out and envelop to get my services listed, then I have a phone call from an adviser. Seems like if I have someone scheduled online there is no reason for me to fill out an envelop again. If there is additional service based on my mileage, then the ...

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DealerRater Sep 3, 2021

Great communication and service! I will return. They have nice facilities. The staff was friendly. My vehicle was ready quickly. I don’t have anything brag at I’ve to say

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Google Sep 3, 2021

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Google Sep 2, 2021

Amy is the best

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Google Sep 1, 2021

My issues was fixed

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Google Aug 31, 2021

Great experience. Nolan Prebianca really took care of me and my family; I gave him 3 options that I needed to have and he made it happen. Not to mention I showed up at 6pm and was out by 7:30 in my new SUV.

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Google Aug 31, 2021

Leased our second Buick for the kids from them. Gus Loftus was again our salesman. He is very knowledgeable and provides you with a professional, relaxed buying experience.

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DealerRater Aug 30, 2021

It was a pleasure working with David Christianer at Lou Fusz. He made the car buying process easy. I first communicated with him by email, then we made an appointment. He was attentive and worked hard to get us the deal we wanted. Also, while I was there I observed everything else going on around me. Everyone that worked there was really busy. Lou Fusz is there to sell cars.

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Google Aug 28, 2021

From minute one I felt completely taken care of. And I appreciated that Amy thought to see if tire could be patched. The entire service team was outstanding. Thank you. I just told someone what happened and they were impressed by your professionalism.

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DealerRater Aug 27, 2021

Can't say enough about my experience at Lou Fusz Buick- they were just fantastic! I came from 2.5hrs away just to purchase from Lou Fusz & Gus Loftis went above & beyond to make it a fast, successful experience- not only did Gus stay late to accommodate my schedule, he came to the rescue when my car battery died when I got to the dealership (battery died in old car, not the new car!) Gus got my battery jumped, washed my car & even put gas in my car when he noticed I was on E! It's little ...

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Google Aug 27, 2021

Can't say enough about my experience at Lou Fusz Buick- they were just fantastic! I came from 2.5hrs away just to purchase from Lou Fusz & Gus Loftis went above & beyond to make it a fast, successful experience- not only did Gus stay late to accommodate my schedule, he came to the rescue when my car battery died when I got to the dealership (battery died in old car, not the new car!) Gus got my battery jumped, washed my car & even put gas in my car when he noticed I was on E! It's little ...

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Google Aug 26, 2021

Car was in for service, was taken care of quickly. Technician was very courteous. Appreciated how he didn't try to pressure me to get services my car didn't need like other dealerships have done in the past.

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Google Aug 25, 2021

My service adviser Raymond Huffman was very professional from our first meeting to getting me a courtesy lift to work until my picking up my vehicle. I always am please with any of the adviser I have met since purchasing my Sierra 1500 from Lou Fusz Buick GMC when getting service.

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Google Aug 23, 2021

They are very easy to work with, I worked with Gus and he helped get the best possible price on my new truck. They also paid too dollar for my trade in so I definitely recommend this dealership as well as Gus.

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Google Aug 23, 2021

Great work is done here and love the staff!!

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Google Aug 21, 2021

Customer service is awesome

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DealerRater Aug 21, 2021

Joey was terrific at getting my car fixed as quickly as possible. While he was on Vacation, Jason was able to keep me informed on the status of what was happening. They were both diligent in trying to work with my extended insurance company. They were the best..

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Google Aug 21, 2021

Great costumer service

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Google Aug 19, 2021

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Google Aug 19, 2021

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DealerRater Aug 17, 2021

Great sales service! Caleb from Sales was excellent to work with throughout the buying process and made the final transaction very smooth and quick. Even on his off day, he was sending me ideas and coordinating test drives. Thanks to the entire Lou Fusz team for a very positive truck buying experience!

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Google Aug 16, 2021

My new Buick! I had a great experience working with Brittany Wynn and the Lou Fusz Team. Brittany was very helpful in answering any questions and I had a few. The most important things to me when purchasing a car are knowledge, seller or dealer attitude, and time. Brittany had all, she knew the vehicle, her attitude was always happy, and she made the purchasing time fly by because I didn't spend hours at the dealer!. Thank you Brittany and Lou Fusz!

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Google Aug 13, 2021

David was AMAZING!! We have 2 small children and live about 1.5 hours away. We explained with our children we couldn't be at the Dealer for several hours. David was more then willing to work with our needs, we started the process remotely got our approval. David called and told us we can head up finalize paperwork and pick up our ( new to us ) vehicle. Kristin the tech concierge was amazing too! You guys have amazing employees! Be sure and take care of those who take care of you!

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DealerRater Aug 13, 2021

David was AMAZING!! We have 2 small children and live about 1.5 hours away. We explained with our children we couldn't be at the Dealer for several hours. David was more then willing to work with our needs, we started the process remotely got our approval. David called and told us we can head up finalize paperwork and pick up our ( new to us ) vehicle. Kristin the tech concierge was amazing too! You guys have amazing employees! Be sure and take care of those who take care of you!

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Google Aug 13, 2021

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DealerRater Aug 13, 2021

Nolan was amazing. He had lots of personality and was very knowledgeable. I would highly recommend!!! Thanks again Nolan.

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Google Aug 10, 2021

I’m in the car business myself and this is probably my third vehicle buying from Mrs. Flowers she is always outstanding so keep up the good work

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Google Aug 10, 2021

I was impressed with my service appointment. All went well., Thankyou

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Google Aug 9, 2021

Great!

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DealerRater Aug 8, 2021

Definitely worth the 4&1/2 drive. Caleb Rowden was great to work with and would definitely buy from Caleb and Lou Fuz again in the future.

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Google Aug 8, 2021

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Google Aug 7, 2021

Nolan the youngest of the bunch doing a great job thanks for helping me thru my buying process

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Google Aug 7, 2021

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Google Aug 6, 2021

Robbie Sherwood at Lou Fusz was excellent to work with. He and Ryan (finance manager) made the buying process extremely easy and efficient. They were also very nice and accommodating of my requests. I would highly recommend going to Lou Fusz GMC for any vehicle needs!

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Google Aug 6, 2021

Had a recall done on the air bags dash was not put back properly.

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DealerRater Aug 6, 2021

Robbie made car shopping very pleasant! He went above and beyond!

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DealerRater Aug 5, 2021

This is the Dealership where my husband and I bought our vehicles. We specifically come back here because the service is exemplary. I have worked with Joey, in service, a few times now and he is a delight. Everyone is courteous and professional.

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Google Aug 5, 2021

Good customer service and support.

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DealerRater Aug 4, 2021

Can never ask for better service , Gus is a very friendly and caring employee , he try the best to get the best deal for me and my family. Thank you for Your services

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Google Aug 2, 2021

I have used Lou Fusz GMC since 2014. Anytime I had trouble with my Saturn I always took it here! In 2018 I purchased my very first car from this location. Everyone was super great and helpful during the entire process. I still take my car to this location for all my needs even though I live a good 30-35 minutes away now. I came in for an oil change this past weekend and I was on a time crunch. I told Jason that I had to leave at a certain time and he made sure my car was ready with plenty ...

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DealerRater Aug 2, 2021

My 3rd time back to Lou Fusz working with Robbie Sherwood. He is a true pleasure to work with. Wonderful experience! He went above & beyond expectations.

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Google Aug 1, 2021

Great service!! David C was amazing and helped us through the process quickly and efficiently.

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Google Jul 31, 2021

I love you can lou fuz they always did me right looking for a purchase a newer car

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Google Jul 30, 2021

When I took my Terrain in for service Drew (my advisor) quoted me a price. When I picked my vehicle up the price was totally different from what I was initially told. It was less! That has never happened to me. Ever! Thank you Drew for keeping me updated on the progress and thank you Lou Fusz for gettin me in quicker than the dealership where I purchased my truck from.

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Google Jul 29, 2021

Kept informed, was told it would be about 2 hour wait and it was exactly 2 hours. Pergect

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Google Jul 29, 2021

I purchased my first car here and it couldn’t have been a better experience. Highly recommend working with Robbie Sherwood. He came in on his off day to help me out. The fees were reasonable and the process was fast and easy.

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Google Jul 27, 2021

Raymond was very helpful

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Google Jul 27, 2021

If you are looking to purchase or lease a vehicle from Lou Fusz Buick GMC then make sure you speak with Sales Consultant Brittany Wynn. She is phenomenal and made the car buying process a lot easier then it normally is. She is very knowledgeable and is very quick to answer any and all of your questions. She will go above and beyond for you even if you do not end up purchasing a vehicle from them. Extremely pleased with her service.

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Facebook Jul 27, 2021

Every time I bring my car there to get serviced They awesome for what they do thanks guys i appreciate it

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DealerRater Jul 25, 2021

I was very thankful for the great customer care service extended by my service advisor Amy Tysdal. I knew exactly what was happening at all times.

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Google Jul 23, 2021

I was checking the Lou Fusz website almost daily, looking for “our car.” When I found it and saw that it continued to be available, I sent my husband to the dealership to check it out. He found salesman Gus Loftis, who drove him home to show me the car. He then helped us through the process of purchasing our “new” car. We drove it home a few hours later. We love it! thanks Lou Fusz and Gus!

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Google Jul 23, 2021

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DealerRater Jul 22, 2021

Gus made our experience quick, fun, easy. Unlike most of my car buying experiences in the past, this was a pleasure. Gus makes you feel comfortable and places the customer first.

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Google Jul 21, 2021

The Service Rep was very professional and even though additional services were added, the work was done in a timely manner.

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Google Jul 20, 2021

Best car purchasing experience I've ever had. Gus was very courteous and accommodating in helping me purchase my new truck. Everyone at the dealership was eager to help in assisting me with getting my truck set up and off the lot. Really can't say enough about everyone at Fusz GMC. They are the best in the business.

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Google Jul 20, 2021

I booked my 1st oil change appointment for my new car. I arrived early & was greeted right away. I waited for my car & it was finished in a timely manner. Everyone from booking appointment to arriving was friendly , helpful & willing to answer some questions I had. I will be back & referring people.

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Google Jul 19, 2021

Nice waiting area

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DealerRater Jul 18, 2021

Jason is a great service advisor and I’m always appreciative of his knowledge about GM’s recommended services. Great customer service and very friendly advisors.

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Google Jul 17, 2021

Great working with you guys.. David Christianer, our salesman was first class.. thank you

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Google Jul 17, 2021


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